DELIVERY POLICY

Delivery Policy

We aim to process orders within 1 working day. Please find below estimated delivery times and costs below:

Region Delivery Time Cost
UK Tracked 48 hours £4.95
Europe 3 to 7 working days £9.95
Rest of World ** 3 to 7 working days £17.95

**International orders over 2kg may incur additional charges. If this case arises, we will be in touch to discuss your delivery options and any applicable charges.

Orders are sent by Royal Mail Tracked 48hrs within the UK and Royal Mail International Tracked for all locations outside of the UK. Rates include postage, packing and insurance.

If you would like to expedite an international order, please contact us at 020 8941 6718 or info@hopscotchshoeboutique.co.uk to discuss other shipping options and prices.

Please note that if your order is to be delivered to a country outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.

We’re pleased to offer free in-store pick-up through our click and collect service.

As always, if you have any questions or need your order urgently, don’t hesitate to call or email.

RETURNS POLICY

Returns Policy

1. Statutory cancellation right

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid.

You must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.

Please send an email to info@hopscotchshoeboutique.co.uk.

If you cancel the contract in accordance with this provision we will process a full refund as soon as possible and in any event within 14 days. This will not include postage costs. Please note that we do not pay for return postage.

Replacement goods must be ordered by placing a new order.

All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.

2. Faulty Goods

Without prejudice to your statutory rights.

If you think that your goods are faulty please return them to us at the address shown below. In the first instance please contact us by email or call us. We recommend that you get proof of postage from the Post Office when you return the goods.  The goods are your responsibility whilst in transit to us.

On receipt of the goods and after inspection of the goods we will either:

  • accept the return and refund the price of the goods plus postage, or
  • if the items are found not to be faulty, return them to you at your cost

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).

3. Returns Address

Returns can be made within 7 days of your order

Returned goods should be wrapped with sufficient outer packaging so as to protect the original manufactures box. Post the package at a Royal Mail Post Office, making sure you ask for a ‘proof of posting’ receipt. You will remain responsible for the condition and security of the goods until they are received by us at our premises. We cannot be held liable for goods lost or damaged in transit

Please return all products to:-

107A Walton Rd,
Molesey, East Molesey
KT8 0DR, UK

TEL.020 8941 6718

If you have any complaints or comments please contact us by emailing info@hopscotchshoeboutique.co.uk

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